Cisco Contact Center

Accelerating the next-generation contact center

Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact center practitioners and CX experts can leverage to guide their planning for the year ahead.

Four reasons to choose Cisco Contact Center


Complete portfolio from a trusted brand

Portfolio from a trusted brand

Cisco offers a vast portfolio of products, including contact center, calling, meetings, team collaboration, and devices.

Flexible cloud architecture

Flexible cloud migration

Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.

Flexible cloud contact center migration

Unified open platform

Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.

Intelligent customer journeys

Intelligent journeys

Cisco Contact Center solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer’s journey.